Privacy Policy – Alpha Dualis
Privacy Policy – Alpha Dualis
Alpha Dualis (“Alpha Dualis,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit alphadualis.com, contact us, place an order, or otherwise interact with our website and services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with our website and services, we may collect the following categories of information:
Information You Provide Directly
This may include:
- Name
- Email address
- Telephone number
- Billing and shipping address
- Order and transaction information
- Customer support communications
- Information you voluntarily provide when contacting us
Payment information is processed securely by our authorized payment processors, resellers, or checkout providers. We do not directly store complete credit or debit card numbers on our website.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser and device information
- Operating system
- Pages viewed and interactions with the website
- Referring URLs
- Approximate location derived from IP address
- Cookie and similar technology identifiers
- Website performance and analytics information
Health-Related Information
We do not request medical records or diagnostic information as part of the normal purchasing process.
However, you may voluntarily provide health-related information when contacting customer support or asking questions about our products.
Please do not provide sensitive health or medical information unless it is necessary for your request.
We do not use voluntarily provided health information for targeted advertising without any consent required by applicable law.
2. How We Use Your Information
We may use personal information to:
- Process and fulfill orders
- Facilitate payment and transaction processing
- Provide order confirmations and shipping updates
- Provide customer support
- Respond to questions and requests
- Operate and maintain our website
- Improve our products, website, and customer experience
- Detect and prevent fraud, abuse, and security threats
- Perform analytics and measure website performance
- Send marketing communications where permitted and where you have provided any required consent
- Maintain appropriate business and transaction records
- Comply with applicable legal, regulatory, tax, and accounting obligations
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those communications.
3. Orders, Payments and Authorized Service Providers
We may work with authorized third parties to process and fulfill purchases.
Depending on the transaction, these may include:
- Digistore24, acting as an authorized reseller and/or payment and order-processing provider
- Payment processing providers, where applicable
- Fulfillment and warehouse providers
- Shipping and delivery carriers such as USPS, UPS, FedEx, and DHL
- Customer support and technical service providers
These parties may receive personal information necessary to perform their services, process transactions, fulfill orders, prevent fraud, comply with legal requirements, or provide customer support.
When you complete a purchase through a third-party reseller or checkout provider, that provider may process your information according to its own privacy policy and terms presented during checkout.
4. Analytics, Advertising and Similar Technologies
We may use analytics and advertising technologies, including services such as:
- Google Analytics
- Meta Pixel
- Similar website analytics, measurement, and advertising technologies
These technologies may collect information about how you interact with our website and may use cookies, pixels, or similar identifiers.
Depending on your location and applicable law, certain disclosures of personal information for cross-context behavioral advertising or targeted advertising may be legally defined as “sharing,” “sale,” or similar activity even when no money is exchanged for your personal information.
Where required by applicable law, we provide appropriate choices to opt out of such processing.
5. Cookies and Tracking Technologies
We use cookies and similar technologies for purposes such as:
- Operating essential website functionality
- Remembering preferences
- Maintaining security
- Measuring website traffic and performance
- Understanding how visitors use our website
- Supporting advertising and marketing activities where permitted
Where required by applicable law, non-essential cookies and similar technologies will be used subject to any required consent or opt-out choices.
You may also manage cookies through your browser settings.
Disabling certain cookies may affect some website functionality.
6. How We Share Personal Information
We may disclose personal information to service providers and other parties when reasonably necessary to operate our business, including:
- Resellers and payment processors
- Order fulfillment and warehouse providers
- Shipping carriers
- Website hosting and technology providers
- Analytics providers
- Advertising and marketing service providers
- Fraud prevention and security providers
- Professional advisers where necessary
- Government authorities or other parties when required by law
We may also disclose information in connection with a merger, acquisition, financing, sale of assets, restructuring, or similar business transaction.
We do not sell personal information for monetary payment.
However, as explained above, certain uses of advertising or analytics technologies may be considered “sale” or “sharing” under certain privacy laws. Where applicable, you may exercise the legally required opt-out rights.
7. Your Privacy Choices and Rights
Depending on where you live and applicable law, you may have rights concerning your personal information, including the right to:
- Request access to personal information we maintain about you
- Request information about how we collect, use, or disclose your personal information
- Request correction of inaccurate personal information
- Request deletion of certain personal information
- Request a copy of certain personal information
- Opt out of certain sales, sharing, targeted advertising, or similar processing where applicable
- Limit certain uses or disclosures of sensitive personal information where applicable
- Withdraw consent where processing is based on consent
- Exercise your privacy rights without unlawful discrimination
These rights may be subject to legal exceptions and verification requirements.
To submit a privacy request, contact:
We may need to verify your identity before completing certain requests.
8. California Privacy Rights
If applicable, California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”).
Subject to applicable requirements and exceptions, these may include the right to:
- Know the categories and specific pieces of personal information collected about you
- Know the categories of sources from which personal information was collected
- Know the purposes for collecting, using, selling, or sharing personal information
- Know the categories of third parties to whom personal information is disclosed
- Request correction of inaccurate personal information
- Request deletion of personal information
- Opt out of the sale or sharing of personal information where applicable
- Limit certain uses and disclosures of sensitive personal information where applicable
- Receive equal treatment when exercising your privacy rights
We do not sell personal information in exchange for monetary payment.
As described in this Privacy Policy, certain advertising technologies may involve disclosures that may be considered “sharing” or “sale” under California law.
Where legally required, California residents may exercise applicable opt-out rights through the privacy or cookie controls available on our website or by contacting:
Where required by applicable law and technically supported, we also process recognized browser-based opt-out preference signals, such as Global Privacy Control, as required for the browser or device sending the signal.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:
- Processing and maintaining transaction records
- Providing customer service
- Meeting legal, tax, accounting, and regulatory obligations
- Preventing fraud and resolving disputes
- Enforcing agreements
- Maintaining website security and business records
Retention periods may vary depending on the type of information, the purpose for which it was collected, legal requirements, and legitimate business needs.
When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it as appropriate.
10. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include:
- Encryption of data transmitted through the website using SSL/TLS
- Secure payment processing through authorized payment and checkout providers
- Access controls
- Security monitoring and protective technologies
- Reasonable measures designed to protect website and customer information
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
11. Dietary Supplement and Health Information
Information presented on the Alpha Dualis website is provided for general informational purposes and is not intended as medical advice.
Product-related health claims and disclaimers are governed by the applicable product information, labeling, and disclaimers displayed on our website and product materials.
You should consult a qualified healthcare professional regarding questions about your health or the use of dietary supplements.
This section does not change how we collect, use, or protect personal information as described elsewhere in this Privacy Policy.
12. Third-Party Websites and Services
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, security, or content of third-party websites or services.
We encourage you to review the privacy policies of any third-party service you use.
13. Children’s Privacy
Our website and products are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
Purchases of Alpha Dualis products are intended only for individuals who meet the applicable age requirements stated in our Terms of Service.
If we learn that we have knowingly collected personal information from a child in violation of applicable law, we will take reasonable steps to delete that information.
Parents or guardians who believe that a child has provided us with personal information may contact us at:
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable requirements.
When we update this Privacy Policy, we will revise the “Effective Date” shown at the top of this page.
Where required by applicable law, we may provide additional notice regarding material changes.
15. Contact Us
If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact:
Alpha Dualis
Email: support@alphadualis.com
For information regarding shipping, returns, refunds, and our unconditional 60-day money-back guarantee, please review our separate Shipping, Returns & Refunds Policy.We collect: