Privacy Policy – Alpha Dualis 

Effective Date: November 10, 2025 

Alpha Dualis (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains what information we collect when you visit alphadualis@gmail.com, place an order, or use our services — and how we use, share, and protect that information. 

By using our website or making a purchase, you agree to the practices described in this Policy. 

 

  1. Information We Collect

We collect: 

  • Personal information you provide directly, such as your name, email address, shipping and billing address, phone number, and payment details (securely processed by Stripe —we never store your complete credit card information). 
  • Automatically collected information, such as your IP address, browser type, device information, pages visited, and cookies.
  • Health-related information, butonly if you voluntarily share it (for example, in customer support messages).  

 

We do not collect or store your medical records or diagnostic information. 

 

  1. How We Use Your Information

We use your information to: 

  • Process and deliver your orders
  • Send order confirmations, tracking updates, and shipping notifications
  • Send promotional emailsonly if you have opted in(each email includes an unsubscribe link) 
  • Improve our website, products, and customer experience
  • Prevent fraud and perform analytics
  • Comply withapplicable tax and legal obligations 

 

We never sell your personal information. 

 

  1. How We Share Your Information

We share limited information only with trusted service providers who help us operate our business: 

  • Payment processing:Stripe 
  • Shipping:USPS, FedEx, DHL, UPS 
  • Analytics and advertising:Google Analytics, Meta Pixel 

These partners are contractually required to protect your information and to use it solely for the purpose of providing services to us. 

 

We may also disclose information if required by law, or in connection with a merger, acquisition, or similar corporate transaction. 

 

  1. Cookies & Tracking

 

We use cookies to: 

  • Maintainwebsite functionality 
  • Remember your preferences
  • Measure site performance
  • Display relevant advertisements

 

You can turn off cookies in your browser settings or opt out of personalized ads here: 

  • Google: https://adssettings.google.com
  • Facebook: https://www.facebook.com/ads/preferences

 

We currently do not respond to “Do Not Track” signals. 

 

  1. Your California Privacy Rights (CCPA/CPRA)

California residents have the right to: 

  • Know what personal information we have collected about them in the past 12 months
  • Request deletion of their personal information
  • Optout of the “sale” of personal data (we do not sell data) 
  • Not to be discriminated against for exercising their privacy rights

 

Submit your requests to alphadualis@gmail.com.   

 

We will verify your identity and respond within 45 days, and may extend the response period once for an additional 45 days if reasonably necessary. 

 

  1. Data Retention

 

We retain your information only for as long as necessary to fulfill the purposes described in this Policy: 

  • Order and payment data:7 years (to meet IRS record-keeping requirements)
  • Inactive accounts:deletedafter 3 years 
  • Analytics data:retainedfor up to 26 months, after which it is securely deleted or anonymized. 

 

  1. Data Security

 

We employ industry-standard security measures, including: 

  • SSL encryption across all pages
  • PCI-compliant payment processing through Stripe
  • Firewalls and regular security audits

 

While no system can be guaranteed 100% secure, we take all reasonable steps to safeguard your personal data from unauthorized access, use, or disclosure. 

 

  1. Medical & FTC Disclaimer

 

All content on this website is for informational purposes only and should not be considered medical advice. 

 

The Food and Drug Administration (FDA) has neither reviewed nor approved these statements. 

 

Alpha Dualis Complex is not intended to diagnose, treat, cure, or prevent any disease, and individual results may vary. 

 

Always consult your healthcare provider before starting any dietary supplement, especially if you have an existing medical condition or take prescription medications. 

 

  1. Third-Party Links

Our website may contain links to third-party sites, including social media platforms. 

We are not responsible for the privacy practices or content of those external websites. 

 

  1. Children’s Privacy

We do not offer this website for use by children under 13, and we do not knowingly collect, use, or store personal data from anyone under 13. 

If we learn that we have inadvertently collected such data, we will delete it promptly. 

 

  1. Changes to This Policy

We occasionally update this Privacy Policy to reflect changes in our practices or legal requirements. Any revised version will include a new “Effective Date” at the top. If we make any material changes, we will notify you via email or by posting a prominent notice on our website. 

 

  1. Contact Us

If you have any questions, concerns, or privacy-related requests, please submit your inquiry to us: alphadualis@gmail.com.